Terms of Service

This website, https://www.zalentic.com/ (the “Site”), is owned and operated by Trusted Retail trading as Zalentic. Throughout the Site, the terms “we”, “us”, and “our” refer to Trusted Retail.

Overview

Trusted Retail provides this website, including all information, tools, and services available through the Site, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting the Site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here and/or available by hyperlink. If you do not agree to all of these Terms, you must not access or use the Site or its services.

1. Online Store Terms

  • By agreeing to these Terms, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use this Site.
  • You must not use our products or services for any illegal or unauthorised purpose or violate any laws in your jurisdiction.
  • You must not transmit any worms, viruses, or destructive code.
  • Any breach of these Terms may result in termination of your access to the Service.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time, for any reason, subject to applicable law.
  • You understand that your content (excluding payment card details) may be transferred unencrypted and may involve transmissions over various networks and changes to meet technical requirements. Payment card details are always encrypted during transfer.
  • You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
  • Headings are included for convenience only and do not affect the interpretation of these Terms.

3. Accuracy, Completeness & Timeliness of Information

  • We are not responsible if information on the Site is not accurate, complete, or current. Content is provided for general information only and should not be relied upon without consulting primary or more current sources. Any reliance is at your own risk.
  • The Site may contain historical information provided for reference only and which may not be current.
  • We may modify Site content at any time, but we are not obligated to update it unless required by applicable law.
  • You are responsible for monitoring changes to the Site.

4. Modifications to the Service and Prices

  • Product prices may change without notice, except where restricted by law.
  • We may modify, suspend, or discontinue the Service (or any part of it) at any time without notice.
  • To the extent permitted by law, we are not liable for any modification, price change, suspension, or discontinuance of the Service.

5. Products

  • We try to display product colours and images as accurately as possible, but we cannot guarantee that your device’s display will be accurate.
  • We may limit product quantities, subject to applicable law.
  • Product descriptions and pricing may be changed without notice, except where restricted by law.
  • We may discontinue any product at any time.
  • Offers are void where prohibited by law.
  • Products are sold online and are subject to our Return and Refund Policy.

6. Accuracy of Billing & Account Information

  • We reserve the right to refuse any order, subject to applicable law.
  • We may limit or cancel quantities purchased per person, household, or order, including orders placed under the same customer account, payment method, or billing and/or shipping address.
  • If we change or cancel an order, we may attempt to contact you using the email address and/or billing address or phone number provided at checkout.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Service.
  • You agree to promptly update your account details, including your email address and payment information, so that we can complete your transactions and contact you as needed.

7. Optional Tools

  • We may provide access to third-party tools that we do not control or monitor.
  • You acknowledge that these tools are provided “as is” and “as available” without warranties, representations, conditions, or endorsements.
  • To the extent permitted by law, we are not liable for issues arising from your use of optional third-party tools.
  • Use of optional tools is at your own risk, and you are responsible for ensuring you accept the applicable third-party terms.
  • New features or services introduced through the Site will also be subject to these Terms.

8. Third-Party Links

  • The Service may include content, products, or services provided by third parties.
  • Third-party links may direct you to external websites that are not affiliated with us.
  • We do not review or endorse third-party sites and are not responsible for their content or accuracy.
  • To the extent permitted by law, we are not liable for damages arising from your use of third-party websites.
  • You should review the applicable third-party policies before engaging in any transaction.

9. Comments, Feedback & Other User Submissions

  • If you submit ideas, suggestions, proposals, plans, contest entries, or other materials (collectively, “Comments”), you agree that we may use them without restriction. This may include editing, copying, publishing, distributing, translating, or otherwise using them in any medium.
  • We are not required to keep Comments confidential, provide compensation, or respond.
  • We may monitor, edit, or remove content we determine to be unlawful, threatening, defamatory, obscene, or otherwise objectionable.
  • You agree that your Comments will not violate any third-party rights and will not contain unlawful, abusive, obscene material, or malware.
  • You are solely responsible for any Comments you submit.

10. Personal Information

  • Your submission of personal information through the Service is governed by our Privacy Policy.
  • Personal information is collected, used, and disclosed in accordance with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • Where we send marketing communications, we comply with the Privacy and Electronic Communications Regulations (PECR).

11. Errors, Inaccuracies & Omissions

  • From time to time, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
  • We may correct errors, update information, or cancel orders where any information is inaccurate at any time without prior notice (including after an order is submitted), subject to applicable law.

  • We are not obligated to update or clarify information unless required by law.

12. Prohibited Uses

In addition to other restrictions set out in these Terms, you are prohibited from using the Service or its content to:

  1. engage in any unlawful purpose;
  2. solicit others to perform or participate in unlawful acts;
  3. violate any international laws;
  4. infringe upon our intellectual property rights or the rights of others;
  5. harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. submit false or misleading information;
  7. upload or transmit viruses or any malicious code;
  8. collect or track the personal information of others;
  9. spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. engage in obscene or immoral purposes; or
  11. interfere with or circumvent the security features of the Service, the Site, other websites, or the internet.

We may terminate your access to the Service or any related website if you violate these prohibited uses.

13. Exclusion of Warranties; Limitation of Liability

  • We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.
  • We do not warrant that results obtained from the use of the Service will be accurate or reliable.
  • We may remove the Service for indefinite periods or cancel the Service at any time without notice.
  • Your use of the Service is at your sole risk.
  • The Service and all products and services provided through it are offered “as is” and “as available,” unless expressly stated otherwise, without warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • To the maximum extent permitted by law, in no event will Trusted Retail or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Service or products purchased through the Service.
  • Some jurisdictions do not permit certain warranty disclaimers or liability limitations. In such jurisdictions, limitations apply only to the maximum extent permitted by law.

14. Indemnification

  • To the extent permitted by law, you agree to indemnify, defend, and hold harmless Trusted Retail and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of third-party rights.

15. Severability

  • If any provision of these Terms is held to be illegal, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

16. Termination

  • Obligations and liabilities incurred prior to termination will survive termination.
  • These Terms remain in effect unless terminated by you or by us.
  • You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by discontinuing use of the Site.
  • We may terminate these Terms at our discretion without notice. You remain liable for amounts due up to and including the termination date, and we may deny access to the Services subject to applicable law.

17. Entire Agreement

  • Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
  • These Terms, together with our posted policies and rules, constitute the entire agreement between you and us and supersede any prior or contemporaneous agreements, communications, and proposals.

18. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.
  • Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to Terms of Service

  • You can review the latest version of these Terms at any time on this page.
  • We may update or replace any part of these Terms by posting changes on the Site.
  • It is your responsibility to review the Site periodically for updates.
  • Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms of Service, feel free to contact us. We’re here to help and aim to respond within 24 hours.

Business Information

Business name: Trusted Retail (trading as Zalentic)
Website: zalentic.com

Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom

Company number: 86484877
VAT number: NL004255097B91

Email: support@zalentic.com
Phone: +44 7352 509 107
Open Contact Form

Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)