Payment Policy
This Payment Policy explains the payment methods accepted by Zalentic and how payments are processed for orders placed on our website.
Accepted Payment Methods
Zalentic accepts secure payment methods displayed at checkout. Available payment methods may vary by location, device, and order details.
Here are the secure payment methods we accept:
- Visa
- Maestro
- Mastercard
- American Express
- Shop Pay
- Google Pay
- Apple Pay
Currency
Prices and charges are displayed in the currency shown at checkout, GBP (£). If your payment provider applies currency conversion, exchange rates, and related fees are determined by your payment provider or card issuer.
When You Are Charged
Your payment method is charged at the time your order is placed, unless your payment method provider uses an authorization (hold) process first. If an authorization is used, your payment provider may show a pending charge before it is captured.
Billing Information
You agree to provide current, complete, and accurate billing information for your order. We may use billing details to verify and process your payment.
Order Confirmation
After a successful payment, you will receive an order confirmation email. If you do not receive your confirmation email within a reasonable time, please check your spam/junk folder and then contact us.
Payment Verification and Fraud Prevention
To help prevent unauthorized transactions, we may perform order verification checks. This may include requesting additional information to confirm billing and order details. If verification cannot be completed, we may cancel the order and issue a refund to the original payment method.
Failed or Declined Payments
If a payment is declined or cannot be processed, the order will not be confirmed. You may try again using a different payment method.
Chargebacks and Disputes
If you have a question about a charge, please contact us first so we can help resolve it. If a chargeback or payment dispute is filed with your bank or payment provider, we may share relevant order and transaction information with the payment provider to respond to the dispute.
Refunds
Approved refunds are issued to the original payment method within 7 days. Refund timing depends on your payment provider and may take additional time to appear on your statement.
Contact Us
If you have any questions about payments, feel free to contact us. We’re here to help and aim to respond within 24 hours.
Business Information
Business name: Trusted Retail (trading as Zalentic)
Website: zalentic.com
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Company number: 86484877
VAT number: NL004255097B91
Email: support@zalentic.com
Phone: +44 7352 509 107
Open Contact Form
Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)