Payment Policy
This Payment Policy explains the payment methods accepted on Zalentic and how payments are processed for orders placed on our website.
Accepted Payment Methods
We accept the payment methods that are presented to you at checkout. Available payment methods may vary by location, device, and order details.
Here are the secure payment methods we accept:
- PayPal
- Visa
- Maestro
- Mastercard
- American Express
- Shop Pay
- Google Pay
- Apple Pay
Currency
Prices and charges are displayed in the currency shown at checkout, GVP £. If your payment provider applies currency conversion, exchange rates, and related fees are determined by your payment provider or card issuer.
When You Are Charged
Your payment method is charged at the time your order is placed, unless your payment method provider uses an authorization (hold) process first. If an authorization is used, your payment provider may show a pending charge before it is captured.
Billing Information
You agree to provide current, complete, and accurate billing information for your order. We may use billing details to verify and process your payment.
Order Confirmation
After a successful payment, you will receive an order confirmation email. If you do not receive an email within a reasonable time, please check your spam/junk folder and then contact us.
Payment Verification and Fraud Prevention
To help prevent unauthorized transactions, we may perform order verification checks. This may include requesting additional information to confirm billing and order details. If verification cannot be completed, we may cancel the order and issue a refund to the original payment method.
Failed or Declined Payments
If a payment is declined or cannot be processed, the order will not be confirmed. You may try again using a different payment method.
Chargebacks and Disputes
If you have a question about a charge, please contact us first so we can help resolve it. If a chargeback or payment dispute is filed with your bank or payment provider, we may share relevant order and transaction information with the payment provider to respond to the dispute.
Refunds
Approved refunds are processed to the original payment method within 7 days after approval. Refund timing depends on your payment provider and may take additional time to appear on your statement.