Frequently Asked Questions

Have questions? We’re here to help. Many common inquiries are already addressed.

No, we offer free shipping on all orders within the United Kingdom. There is no minimum order value and no hidden costs.

All orders include tracking so you can follow your delivery at every step.

For full details, please see our Shipping Policy.

Delivery typically takes 4–11 business days from the moment your order is placed.

Orders are processed within 1–3 business days (Monday–Friday). Once your order has been dispatched, the estimated shipping time is 3–8 business days.

All orders include tracking, and you will receive a confirmation email with your tracking details once your order has been shipped.

For full details, please see our Shipping Policy.

Yes, you can return your order within 30 days of delivery.

To be eligible for a return or exchange, items must be unused, unwashed, and returned in their original packaging with all tags included.

Once your return is received and approved, your refund will be processed to your original payment method within 5 business days.

Exchanges are also available. Simply contact our support team and we will guide you through the process.

For full details, please see our Return and Refund Policy.

We accept a range of secure payment methods, including Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay.

All payments are processed securely using encrypted technology to protect your personal and payment information.

For more details, please see our Payment Policy.

Still Having Questions?

If you still need assistance after reviewing the FAQ, our team is ready to help. You can reach us via

Email: support@zalentic.com
Phone: +44 7352 509 107
Open Contact Form