Shipping Policy
At Zalentic, we aim to deliver your order as quickly and securely as possible. Below you will find all important information regarding order processing, shipping times, and delivery procedures.
Shipping Destinations
We currently ship to addresses within the United Kingdom only.
At this time we do not deliver to:
- PO Boxes
- BFPO addresses
- freight forwarding services
Shipping Fees
We offer free shipping on all orders within the United Kingdom.
- No minimum order value
- No hidden costs
- All orders include tracking
Order Processing & Delivery Times
Order Cut-Off Time: 4:00 PM (GMT)
Orders placed before the cut-off time will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Processing Time: 1–3 business days (Monday–Friday)
Once your order has been processed, it will be dispatched to the delivery address provided during checkout.
Estimated Shipping Time: 3–8 business days (Monday–Friday)
Estimated Total Delivery Time: 4–11 business days from order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Confirmation & Tracking
All orders are shipped with tracking included.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. This allows you to monitor the progress of your delivery.
Address Changes
If you need to update your delivery address, please contact us as soon as possible at:
Address changes can only be made before the order has been dispatched. Once an order has been shipped, we are unable to modify the delivery address.
Delivery Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to circumstances outside our control, including:
- peak shopping seasons
- public holidays
- severe weather conditions
- courier or logistics disruptions
- high order volumes
If your parcel has not arrived within 11 business days, please allow up to 3 additional business days before contacting our support team.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they have been dispatched. Once an order has shipped, cancellation is no longer possible. In this case, you may request a return in accordance with our Return & Refund Policy.
Contact Us
If you have any questions about shipping or delivery, feel free to contact us. We’re here to help and aim to respond within 24 hours.
Business Information
Business name: Trusted Retail (trading as Zalentic)
Website: zalentic.com
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Company number: 86484877
VAT number: NL004255097B91
Email: support@zalentic.com
Phone: +44 7352 509 107
Open Contact Form
Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)