Return and Refund Policy
This policy outlines how you can request a return, refund, or exchange if your order does not meet your expectations.
Key Information
Return period: You can return items within 30 days from the delivery date.
Restocking fee: No restocking fees apply.
Return processing time: Returns are inspected and processed within 14 days after being received.
Refund processing time: Once approved, refunds are processed within 5 business days.
Exchanges: Exchanges are accepted under the conditions outlined below.
Order Cancellations
To cancel an order, contact us as soon as possible at support@zalentic.com. We will attempt to process your request before the order has been dispatched
Once an order has shipped, cancellation is no longer available. In that case, you may request a return in accordance with this policy.
Exchanges
You can request an exchange within 30 days from the delivery date by contacting support@zalentic.com and providing your order number and the details of your request.
Our support team will provide instructions on how to complete the exchange.
Exchange requirements:
- Items must be unused and unwashed
- Items must be returned in their original packaging
- All tags and accessories must be intact
Once your exchange request is received and approved, we will assist with arranging the exchange.
Refunds
After we receive and inspect the returned item, you will be notified by email of the approval status.
If approved:
- Refunds are issued to the original payment method
- Refunds are processed within 5 business days after approval
Please note that refund timing may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@zalentic.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After verification, we will arrange either:
- A replacement item shipped at no cost to you, or
- A full refund to your original payment method.
Return Requirements
You can request a return within 30 days from the delivery date.
To be accepted, returned items must:
- Be unused and unwashed
- Be in their original packaging
- Include all tags and accessories intact
Returns requested after the 30-day return period or that do not meet these conditions may not be accepted.
How to Return an Item
Contact us:
Email support@zalentic.com with your order number and the reason for the return.
Returns without prior approval cannot be processed.
Follow instructions: Once approved, you will receive the return address and shipping instructions from our support team.
Package securely: Ensure the item is properly packaged to prevent damage during transit.
Return shipping:
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
For all other accepted returns, the customer is responsible for the return shipping costs.
Return shipping labels are not automatically provided. Customers are responsible for arranging return shipping unless the return is due to a damaged, defective, or incorrect item.
Contact Us
If you have any questions about returns, refunds, or exchanges feel free to contact us. We’re here to help and aim to respond within 24 hours.
Business Information
Business name: Trusted Retail (trading as Zalentic)
Website: zalentic.com
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Company number: 86484877
VAT number: NL004255097B91
Email: support@zalentic.com
Phone: +44 7352 509 107
Open Contact Form
Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)